Address Formatting & Validation

Sendoso continues to make improvements to address validation and formatting to ensure your gifts get delivered to the right person at the right time.

Sendoso not only displays appropriate address fields based on the country but also validates that inputted addresses are deliverable before the gift sends. 

Now with the new fallback feature, if the address provided for a send is invalid, we will automatically send the recipient an address confirmation form.

For triggered sends, senders have the option to activate or deactivate this feature when creating the Touch.

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This not only ensures that gifts are delivered to the intended recipient but also helps with the customs clearance process for international shipments.  

In this article we'll go through:

Address Validation via SFDC Triggered Touch

Hubspot Workflow Extension

Address Formatting & Validation to Multiple Recipients via CSV

Address Validation for Individual Recipients

Address Formatting

Whether sending to one person or sending to multiple recipients via CSV, fields will automatically be updated based on the recipient’s country. Additionally, for address requests via triggers, you no longer have to put in a placeholder address within the integration.

If Address Confirmation is being used, an email address is now required. For any sends to be delivered to a country outside of the United States, both a phone number and email address are required. These requirements are needed to ensure the gift can cross borders.

Address Validation

For sends to an individual, addresses will be validated prior to accepting orders, catching typos, or incorrect inputs. If there are errors, the platform will prompt the sender or recipient to fix the errors.

When sending to multiple recipients via a CSV file or through triggers, sends will be converted to using Address Confirmation if an invalid address is detected. The Address Confirmation request expires after two days at which point, if a response has not been received from the recipient, the original address initially flagged by our validation system will be submitted as a send.

With appropriate address details, senders can be assured of reliable delivery of products and that customs and immigration requirements are provided. Senders can see fewer shipping delays as well as a reduction in manual processes.

We will validate addresses through multiple send methods:

Address Validation via SFDC Triggered Touch

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Hubspot Workflow Extension

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Address Formatting & Validation to Multiple Recipients via CSV

When sending to multiple recipients through a CSV file upload, appropriate fields are added based on country. For any sends to be delivered to a country outside of the United States, both a phone number and email address are required.

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If there are address input errors, the Platform will provide details of those errors so you are able to correct them.

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Address Validation for Individual Recipients

When sending to an individual recipient, you will be prompted if there are address errors.

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The Platform also validates recipient-inputted addresses in the Address Confirmation form. If there are errors, the recipient will be prompted to edit the address.

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Please note that the purpose of this feature is to validate the addresses that are provided. If you need a recipient to provide their address for an order, please see this Help article for more information: How do I use Address Confirmation?

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