What is the $ amount displayed?


Amount Displayed:

For gifts/items that have a defined cost such as eGifts, postcards, and handwritten notes the exact price that is shown is what is charged to the sender when they click send. For reference, these touches will NOT have an asterisk (*) next to the cost.


For touches that include an asterisk (*), these are estimated prices. Touches with a price of $XX* means that this is not the final cost. This is an estimate of how much the item will cost to send and it will be averaged out to the true cost as you start to send more of these bundles. (For reference, you can look at the cupcake touch above).


Touches that include a "TBD*" price are related to BYO Box bundles. BYO Box touches allow you to include any number of items which can vary in quantity, size, and dimensions. We won't know how much it will cost to send until it is packaged and the shipping label is printed out. 


Estimated Amount Displayed:

For gifts/items that have variable costs (i.e. variable postage or variable packing/kitting fees) such as dimensional mailers, custom gifts, in-person delivered gifts, Amazon gifts, etc the estimated price is shown with an asterisk (i.e. $15*) and then after the item has shipped then the difference from the actual amount is +/- from the Estimated Amount. For example, if the estimate was $15* and the actual was $16.20 then we'd take another $1.20 from the sender's account balance. If it was $13.90 then we'd credit and add back $1.10 to the sender's account balance.


Estimated Amount + Actual Cost Displayed:

As a Manager, you can set the price shown to the sender. The reason for this is to track the actual cost of items and also so sender's budget better if you have expensive and inexpensive items. For example, for a Patagonia jacket, you may set the price as $90 even though the Sendoso cost to pack/ship is only $16.  When the sender sends that item it takes $90 away from their budget and puts the difference ($90-$16=$74) back into your team manager account balance and then Sendoso uses the $16 for packing/shipping. 


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